1st Line Support Analyst
1st Line Support Analyst
Are you passionate about technology and audio-visual systems? My client is seeking a skilled 1st Line Support Analyst to join their dynamic team.
You’ll play a pivotal role in ensuring seamless operations and exceptional user experiences with audio visual technology.
Responsibilities:
* Provide first-line technical support for audio visual systems, troubleshooting and resolving issues promptly.
* Assist users with setup, configuration, and maintenance of AV equipment, including projectors, displays, video conferencing systems, and sound systems.
* Collaborate with other IT teams to escalate and resolve complex technical problems efficiently.
* Document support activities, solutions, and procedures for future reference and improvement.
Requirements:
* Proven experience in a similar role, supporting audio visual technologies.
* Strong technical proficiency in troubleshooting AV equipment and systems.
* Excellent communication skills with a customer-centric approach.
* Ability to work independently and prioritize tasks effectively in a fast-paced environment.
3 month contract, inside IR35, 5 days onsite in Bath.
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